Click the button below to track your parcel's progress.
Orders are processed Monday to Friday, excluding holidays. Once your order has shipped, we will email you a confirmation with tracking details. Please note that tracking may take up to 48 hours to update.
We strive to deliver all orders within the estimated delivery times, but delays can occur, especially during busy periods.
Please note: We are unable to deliver to freight forwarders or PO Box addresses.
Once your order is placed, we cannot guarantee any changes or cancellations. However, if you've made an error or wish to modify your order, please contact us as soon as possible. If your order hasn’t been processed yet, we may be able to assist.
If something is wrong with the order you received, please contact our customer service team within 5 days of receiving your order.
If you received a defective, damaged or incorrect item, make sure to include photos when contacting us.
If your order has been marked as delivered by the carrier but you haven’t received it, please try the following:
- Double-check the shipping address to ensure all details were correct, as missing information might result in delivery to a different location.
- Ask your neighbors if they’ve received it on your behalf (it happens more often than you'd think!).
- Allow an extra 2 days, as sometimes carriers need time to resolve delivery issues.
Please note: Minga London is not responsible for stolen, lost, or tampered packages.
When you pre-order an item, you are purchasing a product that is not yet ready to ship. The estimated shipping date for your pre-order will be displayed in the product description.
Please note: All items in your order will be held until the pre-order item is available to consolidate shipping costs. If you don’t want to wait for the other items, we recommend placing a separate order for the available products.
