Returns & Refunds
We hope you and your new purchase are very happy together. However, if it's not a match made in heaven, you can return it for a refund within 30 days from the date the package was delivered to you.
The items will need to be returned in its original (unworn/unused) condition with tags attached.
1. To return your unwanted item(s), please fill in the return form enclosed in your package with the item(s) you want to return and the reason code.
2. Then pop the form and the item(s) in a bag.
3. Stick the enclosed return address label on the outside of the bag (make sure to cover up any previous labels) and take the parcel to your nearest DHL drop off point. Check the list here.
Please note the return address label is pre-paid but a 15USD return cost will be deducted from your refund.
Do not return your item with any other label besides the one provided by us.
If you are returning from outside the US, take the parcel to your local post office. The enclosed postage label is not pre-paid. The cost of the return will be determined by your selected courier, according to your location and the order weight dimension.
Lost your return label? Please email our customer service team that will send you a new copy that you can print.
Please allow 15 working days from when we receive your package for your refund to be processed. You will receive an email once this has been completed.
Any funds due should appear on your bank statement within 2-10 working days (Please note that refund times are dictated by the card issuers and are outside our control). Refunds will be credited to your original method of payment only.
We are sorry, but we are unable to offer free returns.
If you're returning from the US the return needs to be sent with the same carrier with which the package was sent and with the return label sent with your parcel. We will charge a 15 USD return cost that will be deducted from the amount to be refunded.
Rest of the world: please note the enclosed postage label is not pre-paid. The cost of the return will be determined by your selected courier, according to your location and the order weight dimension
The original shipping charges are non-refundable unless the goods are damaged or incorrect. Items purchased with free delivery will be refunded at a discounted rate for the delivery costs incurred to send the item(s) to you.
Unfortunately we don't offer an exchange option. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. To return an item please follow the steps stated in ‘RETURN INSTRUCTIONS’.
Unfortunately it is not possible to do so. Only items from the same order can be returned per parcel. This will make sure that we process your return faster and that you receive your refund in the designated time frame.
Please email our customer service team that will send you a new copy that you can print.
Pierced jewellery and underwear cannot be returned for health and hygiene reasons.