HOLIDAY SPECIAL
This year, we have extended returns for purchases made from November 10, 2023 to December 31, 2023.
The return deadline is extended to January 15, 2024 or 30-days from invoice date, whichever is later. Enjoy your holiday shopping!
HOW TO RETURN
Returning stuff to Minga London is easier than ever, especially now that we've gone digital! Just follow these simple steps:
1. Click here to access our return form or access it through your account under "My orders".
2. Fill out the form with your order number and your email.
3. Let us know what are you returning and the reasons why.
4. Download the return label and attach it to your Minga London package. Ensure you place the original invoice inside. For returns, please use the original bag or a similar one to ensure the product's safety during transit. Failure to use the original or similar bag may result in additional costs.
5. Send the parcel back to us - you can either choose a drop off point or schedule a home pick up
from DHL.
6. All done! You can now sit and relax
Please note, this is not a free return label. The total cost of the delivery will be deducted from the refund.
Exclusions may apply!
We'll hook you up with a refund using the same payment method you used when making the purchase. It might take a little while for the refund to show up in your account, depending on your bank or payment provider. Hang tight!
HOLIDAY SPECIAL
This year, we have extended returns for purchases made from November 10, 2023 to December 31, 2023.
The return deadline is extended to January 15, 2024 or 30-days from invoice date, whichever is later. Enjoy your holiday shopping!
Yup, there are a few things to keep in mind:
- The item needs to be in its original condition, untouched and still rocking its tags.
- You got to kick off the return process within 30 days return window
- Some items, like jewelry and underwear, can't be returned for hygiene and health reasons
Well, it depends on where you're at! Take a look at this list to find the return cost for your location.
| COUNTRY | RETURN COST |
|---|---|
| USA | $15.00 |
| REST OF WORLD | The return costs are applied at the discretion of your local post-office, based on the package weight. |
We're all about speedy returns here at Minga London! Once we've got your package in our hands, we'll hustle to process your return within 14 working days. We'll send you an email to keep you updated once we've worked our magic. It'll have all the details about your refund, so keep an eye on your inbox. We appreciate your time while we handle things on our end. We've got your back!
The original shipping fees are non-refundable, unless there's a valid reason such as damaged or incorrect goods. If you receive an item that's damaged or not what you ordered, we'll make it right and cover the return shipping costs. However, if you're simply returning an item for personal reasons, the original shipping charges unfortunately won't be refunded. We hope this clears things up!
We don't have an exchange option available at the moment. But no worries, returning your item(s) and getting a replacement is super easy. Just follow these simple steps:
- Return your unwanted item(s) using the process outlined in the "HOW CAN I RETURN MY ITEM?" section.
- Once we receive your returned items, we'll process your refund.
- To get your replacement, simply place a new order for the desired item(s) on our website.
Convenience is key! If you have multiple orders to return, you can absolutely send them back together in the same parcel. Just make sure to include the return forms for each order. This will help us speed up the return process and ensure that everything is handled smoothly. We appreciate your effort in including the necessary return forms, as it helps us process your return more efficiently.
No problem. You can print a new return form here.
Pierced jewellery and underwear cannot be returned for health and hygiene reasons.
